Lee Robinson

Proactive Network Engineer role, with advanced troubleshooting and implementation skills in 'Global Enterprise Networks' and Service Delivery. Also working with internal teams and AT&T vendors in order to resolve 'Global Network Infrastructure' issues

• Trouble shoot and resolve problems passed over from Tier 1
• Manage trouble resolution via Access vendors & Internal AT&T Partners
•Co-ordination of Major telecoms providers in the EMEA, US, Latin America and Asia pacific vicinities
• Network, Configuration, IOS, Security or Access problems
• Requires Good problem solving skills
•Requires a knowledge of the methods used for invoking backup solutions such as HSRP, VRRP and ISDN solutions
•Attendance of technical conference calls, representing AT&T to the customer
•Configuration of ACL’s , Troubleshooting COS Issues and working knowledge of routing protocols such as OSPF, RIP, BGP and EIGRP to troubleshoot routing issues

 

An Incident Management based role that required myself and the team to co-ordinate and oversee to resolution all high severity Network issues in the EMEA region. This role required a pro-active approach in order to manage and control high profile issues

• Problem Diagnosis on Cisco Routers
• Monitoring Geographical regions for ‘Major Incidents’a common point of failure having a wide range of impact on operations
• Coordination of Field Engineers and Telecoms Technicians
• Management of our Tier 1 Centers located in the Netherlands and Johannesburg
• I acted as Subject Matter Expert for various tooling that AT&T uses
• Client Communication
• Training Junior members of staff
• Executive reports, Conference Calls and meetings for major impacts and ‘critical’ issues
• Launch of Executive notifications (CON's) for high impacting customer issues

Problem solving in both the Desktop & Networking arena. I was a 'Subject Matter Expert' for one of our key clients and worked on systems that required a high technical skill set and security clearance to SC

• Incident investigation and resolution
• Client Communication
• Communicating with third parties and Incident Management for high severity incidents
• Capture and report on incident & service request data to improve teams performance against KPI's
• Call logging
• Hardware investigation and diagnostics
• Server, network diagnostics and support
• Fault finding on critical systems to meet strict SLA's
• Training Junior member's of staff
• Documentation creation, review and distribution
  Visiting customer sites and providing third level local Desktop, Server and Network Support

Key Engineer on a project for HSBC Bank PLC

• 33,000 machines rolled out to the client - some built from scratch and other upgraded to a specification set by the client
• Decommissioning of Hardware
• destruction of sensitive data held on computing mediums
• co-ordination of logistics to ensure the right specification of machine arrived at the correct client site
• Working at customer sites to install Desktop and Servers onto the network

Providing local IT support to 500+ end users spread across 3 different offices in the UK

• Providing 1st,2nd & 3rd Line support to users Remotely, over the phone and face to face
• Backing up critical data
• Monitoring the network, analyzing security and usage
• Involvement of projects such as Network,Desktop and other hardware upgrades
• Acting as a point of contact for the firms mobile phone provider
• Providing support out of hours on a rota basis
• Involvment of Disaster Recovery plans and implementations
• Monitoring aspects of the AS400 System
• Role out of new machines along with licensing and asset management